TERMS OF SERVICE

1. Introduction
These Terms of Service govern the use of the services provided by Velocite Trading, a subsidiary of NEXAALLINONE LTD (Company number 14819257) (referred to as "we", "us", or "our"). By accessing our website and using our services, you (the user) agree to comply with these Terms of Service.

2. Acceptance of Terms
By accessing and using velocitewheels.com, you accept and agree to be bound by these Terms. If you do not agree to these Terms, you should not use our services or website.

3. Eligibility
By using our services, you represent that you are of legal age to form a binding contract and are not a person barred from receiving services under the laws of the United Kingdom or other applicable jurisdiction.

4. Use of Service
You agree to use the service solely for your personal and non-commercial use. Any use of our service beyond the scope granted by these Terms is prohibited.

5. Modifications to Service
We reserve the right to modify or discontinue, temporarily or permanently, the service (or any part thereof) with or without notice. You agree that we shall not be liable to you or to any third-party for any modification, suspension, or discontinuance of the service.

6. User Conduct
You are responsible for all activity that occurs under your account. You agree not to use the service to:

• Engage in any illegal activities.
• Violate any applicable laws, contracts, intellectual property rights, or third-party rights.
• Transmit any viruses or other harmful computer code.

7. Product and Service Information
We strive to ensure that all information on the website is accurate; however, inaccuracies may occur. We reserve the right to correct any errors and to update information at any time without prior notice.

8. Billing and Account Information
We reserve the right to refuse any order you place with us. We may limit or cancel quantities purchased per person or per order. These restrictions may include orders by or under the same customer account or credit card.

9. Third-Party Links
Our service may include links to third-party websites or services that are not owned or controlled by us. We are not responsible for the content, policies, or practices of any third-party.

10. Personal Information
Your submission of personal information through the store is governed by our Privacy Policy.

11. Errors and Omissions
We are not responsible for any typographical errors, inaccuracies, or omissions in the information provided on our website.

12. Prohibited Uses
You are prohibited from using the site or its content for any unlawful purpose, to solicit others to perform or participate in any unlawful acts, or to violate any international, federal, provincial, or state regulations, rules, or laws.

13. Disclaimer of Warranties; Limitation of Liability
We do not guarantee that the use of our service will be uninterrupted or error-free, and we do not warrant the accuracy or reliability of any information obtained through the service.

14. Indemnification
You agree to indemnify and hold harmless Velocite Trading, its officers, directors, employees, agents, and licensors, from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your use of the service.

15. Severability
If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision is severable from these Terms and does not affect the validity and enforceability of any remaining provisions.

16. Termination
These Terms are effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our Services.

17. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the United Kingdom, without giving effect to any principles of conflicts of law.

18. Changes to Terms of Service
We reserve the right to make changes to these Terms of Service at any time. Your continued use of the website following the posting of changes will mean you accept those changes.

19. Contact Information
Questions about the Terms of Service should be directed to support@velocitewheels.com.

PRIVACY POLICY

Introduction
Velocite Trading, a subsidiary of NEXAALLINONE LTD (Company number 14819257), with its registered office at Cwmbran, Wales, NP44 1JW, takes the privacy of its website users seriously. This policy explains how we collect, manage, use, and protect your personal data.

Consent
By accessing, registering, or placing an order on velocitewheels.com, you agree to the collection and use of your information as set out in this privacy policy.

Data Collection
We collect personal information such as your name, contact details, and payment information when you visit, register, or order products or services on our website. Usage data and information from communications you send to us are also collected.

Data Usage
The information we collect is used to facilitate your access to our website, fulfill your orders, communicate with you, and improve our services. With your consent, we may use your data to inform you of new products and services.

Data Sharing
Your data may be shared with third parties for order fulfillment, payment processing, and other approved purposes. Appropriate measures are taken to ensure data protection when transferring data internationally.

Cookies
We use cookies to enhance your user experience. You may opt out of cookies by adjusting your browser settings or notifying us at support@velocitewheels.com.

Data Security
We implement security measures to protect your data. Data retention is limited to what is legally required or necessary for our business purposes.

Your Rights
You have the right to access and update your personal data. Please contact us at support@velocitewheels.com for assistance. A fee may be charged for data access requests.

Policy Changes
We reserve the right to amend this privacy policy. Updates will be posted on our website.

Payments with Klarna
We share information with Klarna to offer payment options. Klarna’s privacy policy applies to their use of your data.

Contact
For questions or feedback regarding this policy, please contact us at support@velocitewheels.com.

DELIVERY POLICY

Free Shipping on Wheel Sets
Velocite Trading is delighted to offer complimentary shipping for all wheel set orders. Each order is provided with tracked delivery service through our chosen logistics partners, ensuring a transparent and efficient delivery process.

48hr Dispatch
We understand the excitement that comes with new bike gear. Therefore, we strive to dispatch all in-stock items within two working days.* Upon dispatch, you will receive an email notification complete with tracking information.

International Delivery Times from Dispatch:

• UK: Approximately 2 Days
• Ireland: Approximately 3 Days
• Western Europe: 5-7 Days
• Rest of Europe including Scandinavia: 6-8 Days
• Greece (including islands): 6-8 Days
• North America: 7 -14 Days
• Australia & New Zealand: 10 - 14 Days
• South Africa: 10-14 Days
• Rest of the World: 14 Days +

*Please be aware that shipping to Russia is not available due to current regulations affecting exports from the UK.

*Dispatch times are subject to stock availability and payment clearance. Additional services such as tyre fitting or decal color customisation may extend processing times by an additional 3-5 days.

EU Deliveries:
Based in Northern Ireland, we ensure that deliveries to the European Union come with no added import duties or sales taxes.

Worldwide Deliveries:
For the rest of the world. If you reside in Europe, the USA, New Zealand, Australia, Canada, or Japan, import duties could apply . For countries not listed, shipping will be costed at checkout; however, you may incur additional tax or duty charges from local authorities upon receipt of your order.

Velo-cite is not liable for any such additional costs. As the customer, you will be responsible for customs or import duties; we are unable to cover these charges nor can we provide reimbursements under any circumstances. Please be informed about potential charges before placing your order.

Parcel Tracking:
Tracking details will be provided via email as soon as your order is dispatched. If you do not receive tracking information or if your order has not arrived within the expected timeframe, please contact us through (i) live chat or (ii) email at support@velocitewheels.com.

Tyre Fitting Service:
Our wheels come ready to ride. We set up tubeless tyres in our UK workshop, inflating them with sealant and allowing them to seal overnight. This quality assurance process typically adds approximately 2 days to the total dispatch time. ( If tyres ordered with us )

CANCELLATIONS, REFUNDS & RETURNS POLICY

Return Guarantee
At Velocite, we stand behind the quality and performance of our wheels. We provide you with a 30-day period from the date of delivery and if you are not completely satisfied within this time, you are welcome to return them for a full refund or a product exchange. Simply reach out to us for assistance.

Limitations:

• The 30-day guarantee does not cover items that have incurred severe damage or have been damaged due to a crash or have been ridden.
• If such an event occurs, we offer a insurance replacement scheme. Please contact support@velocitewheels.com for support.
• Our wheels are also backed by a comprehensive 3-year warranty. For more details, please refer to our Warranty Policy.

Cancellation Before Dispatch:
Should you decide to cancel your order prior to dispatch, notify us immediately at support@velocitewheels.com. While we cannot guarantee the stoppage of items already in the dispatch process, we will make every effort to accommodate your request. We will not cover any fees if return is wanted.

General Returns Process:
To initiate a return, please follow these steps:

1. Request a Return Authorisation Number (RAN) by contacting us within 14 days of your decision to return the product.
2. Send the item back to us within 14 days of receiving the RAN, using a trackable shipping method. We recommend retaining proof of shipment.
3. Refunds are processed within 28 days of us receiving the returned item, provided it meets our return criteria.

Conditions for Returns:

• Items must be in the same condition as when received, unused, and in their original packaging.
• Products that are damaged, have been used, or are not in a resalable condition are not eligible for returns.
• The responsibility for the cost of the return shipping lies with you, the customer.

Goods Faulty on Arrival, Incorrect, or Damaged in Transit:
If you receive an item that is defective, incorrect, or damaged in transit, report the issue to us within 7 days of receipt. The item should then be returned within 28 days of receipt. Upon verification of the fault, we will issue a full refund to your original payment method or provide a replacement within 28 days. We will also refund reasonable return postage costs equivalent to the original order shipping cost.

Goods Suspected Faulty During Use:
For items suspected of a manufacturing fault within 3 years from the delivery date, contact us at support@velocitewheels.com. After inspection of the returned product, if a manufacturing fault is confirmed, we will offer a refund or replacement. This does not cover faults due to normal wear and tear.

Legal Disclaimer:
This policy is part of the purchase agreement and is subject to terms and conditions outlined therein. Velocite Trading reserves the right to modify this policy at any time. Such modifications will be effective immediately upon posting on our website.