Velocite FAQ: Your Questions About Cycling Wheels, Answered

Welcome to our Velocite FAQ – the go-to resource for answers to all your queries about our wheels. Whether you're a seasoned rider or just starting your cycling journey, we've compiled a comprehensive list of frequently asked questions to provide you with the information and insights you need to make informed choices and enhance your cycling experience

Weight Limits & Guidance

Rider Weight Limits for Velo-cite Wheels

At Velocite, we prioritise the safety and performance of our riders, and as such, each of our wheel models comes with specific weight limits. These limits can vary between different wheel models, ensuring that riders can find the perfect match for their cycling needs. For accurate and detailed information on the weight limits for each model, along with tire pressure guidance charts, we recommend visiting the product pages on our official website.

Close-to-Limit Situations

In cases where a rider's weight is in proximity to the specified limits for a selected wheelset, we recommend a proactive approach to maintenance. It's advisable to have an experienced bike mechanic regularly inspect the wheels. This regular checkup ensures that the wheels continue to perform at their best and, most importantly, guarantees the safety of the rider.

Brake Pads

Are Velocite brake pads compatible with all wheel models?

Yes, Velocite brake pads are designed to be compatible with all of our wheel models.

How can I determine the right brake pad for my specific wheel model?

To find the correct brake pad for your particular Velocite wheel model, please refer to the product pages on our website.

Are there any specific maintenance tips for Velocite brake pads?

While Velocite brake pads are designed for durability, it's essential to check and maintain them regularly for optimal performance.

What support is available for Velocite brake pads?

Velocite is dedicated to providing complete support for our customers. If you have any questions or need assistance with your brake pads, our support team is here to help. We also offer a range of spare parts to ensure your cycling experience is as smooth as possible.

Lifespan of Velo-cite Carbon Wheels

How long can I expect my Velo-cite carbon wheels to last?

The lifespan of your Velo-cite carbon wheels depends on various factors, including usage, maintenance, and riding conditions. With proper care and maintenance, our carbon wheels are designed to provide years of dependable performance.

What maintenance practices can extend the lifespan of carbon wheels?

Regularly inspecting and maintaining your carbon wheels is key to ensuring their longevity. Follow our recommended maintenance care package guidelines, such as checking for wear, maintaining proper tire pressure, and ensuring that the wheels remain true.

Can carbon wheels be repaired if damaged?

In case of minor damage, some carbon wheels can be repaired. However, it's crucial to have repairs conducted by a qualified professional. If you're unsure about the extent of damage or need guidance, please reach out to our support team for assistance.

Do you offer spare parts or support for carbon wheel maintenance?

Yes, Velocite provides a range of spare parts at reasonable prices to support the maintenance and longevity of your carbon wheels with our in house care packages.

Our dedicated support team is also available to assist you with any questions or concerns regarding the care of your wheels. We're here to ensure you get the most out of your Velocite carbon wheels.

Technical Questions

Can I use a variety of tyre sizes with Velocite rims?
Absolutely! Our rims are designed to offer versatility. While they are aerodynamically tailored for 28-32mm tires, they can accommodate a range of sizes. This flexibility allows you to choose the tires that match your riding style and terrain.

Our Rim Tech Specs?
Our rim design draws inspiration from cutting-edge aerodynamic principles, such as the 29mm external width and u-shape profile

What benefits does a tubeless-ready design offer to riders?
Our tubeless-ready design on all wheels provides riders with a choice between clincher and tubeless tires. This versatility ensures that you can select the tire type that suits your preferences and riding conditions. Tubeless tires often reduce the risk of punctures and provide a smoother ride.


Guarantees for Velocite wheels

At Velocite, we stand behind the quality and performance of our rims. Each rim undergoes meticulous hand-crafted precision, and rigorous quality checks are an integral part of our manufacturing process. We are so confident in the excellence of our products that we offer a guarantee. This guarantee reflects our unwavering commitment to providing you with a cycling experience that exceeds expectations. For specific details and conditions, please refer to our Terms and Conditions.

Returns Process and Customer Support for Rim-Related Concerns

Your satisfaction with Velocite products is of upmost importance to us. If you have any concerns or wish to initiate a return for your rims, our dedicated customer support team is here to assist you throughout the entire process.

Our customer support team is equipped with the knowledge and expertise to guide you through any rim-related issues. Whether you have questions about the return procedure, need assistance with a warranty claim, or require clarification on product specifications, we're here to help.